What You Need to Know About Hotel Surveillance Cameras

Written by Ana Boechat

what you need to know about hotel surveillance cameras

As time goes on, video security on your property is becoming more and more necessary, and the need for hotel surveillance cameras is no different.

Surveillance and security cameras for businesses in the hospitality industry, like hotels, are an essential part of the safety of your guests and property. According to an article in LODGING, inadequate security has repercussions beyond guests losing belongings to theft. Hotels can be held liable for third parties. In the 1976 court case, Garzilli v. Howard Johnson, the jury ruled in favor of singer Connie Francis, who had sued a Howard Johnson in New York for negligent security after an unknown man broke into her room through a sliding glass door.

Hotels are in the business to entertain and please guests. Still, without specific safety measures in place, hotel management and staff cannot guarantee that their customers will enjoy their visit. Thankfully, the answer is simple: surveillance cameras.

Today we’re diving into hotel surveillance and security cameras for your hotel. Continue reading to learn more.

Everything You Need to Know about Hotel Surveillance Cameras

With video surveillance and security camera systems, organizations in the hospitality and tourism industry can be proactive and safety- and security-focused. Doing this will allow guests to receive an experience they deserve and will remember for years to come since customer safety and their experiences go hand in hand. Here’s what you need to know about hotel surveillance cameras:

Increase Your Hotel Security With Surveillance Cameras — When people are searching for a hotel to stay at, one of the most important driving factors is the expectation of a comfortable and safe environment. When a property can deliver on this, a relaxing atmosphere is created. This can result in guests spending more time at the property, thus spending more money.

Security cameras provide properties the ability to keep guests and visitors safe during their stay and prevent potential criminal activity from occurring. Security-focused hotels and staff, upsetting events are less likely to happen, improving the customer experience and meeting guest expectations.

Hotel Surveillance Cameras Can Assist in Preventing Hotel Loss — Losses for any business, regardless of the industry, can be detrimental, and hotels are no exception. Thankfully, the use of security cameras can mitigate this issue. Theft ranges vastly in terms of unethical activities, including non-hotel guests using amenities, missing cash, or food or bar shrink.

Security cameras and other types of surveillance provide visibility to your team in areas that might otherwise be hidden and allow for better oversight of your daily operations, thus preventing theft by employees or customers alike.

No Hotel Surveillance Cameras in Rooms — Putting security cameras and surveillance systems in hotel rooms is illegal. As common sense would suggest, installing cameras in hotel rooms is a serious violation of privacy.

Moreover, security cameras are not in any areas of the property where guests have a reasonable expectation of privacy, such as rest rooms, changing rooms, showers, spas, saunas, etc. Security cameras are legal when they are installed or mounted in a public area, such as:

  • Elevators and stairwells
  • Hallways
  • Outdoor spaces like patios or walking paths
  • Gyms, swimming pools, and other recreational spaces
  • Ice and vending machine areas
  • Lobbies
  • Restaurants, cafes, and other eating areas
  • Laundry facilities
  • and more.

Gather Evidence for Legal Issues with Hotel Surveillance Cameras — Having proof, like photos or video evidence, is crucial when legal issues arise. This footage can prove exactly how past events transpired and clear up any questions. Moreover, video surveillance can be incredibly helpful for incidents involving a customer or employee, and you are being held liable.

Footage from your surveillance could save your hotel thousands and thousands of dollars annually just by protecting it from senseless and unnecessary lawsuits like property or liability claims.

Remain Competitive in the Industry with Hotel Surveillance Cameras — When a hotel uses security cameras and other surveillance systems, they are able to deliver the best possible guest experience to edge out their competitors. 

Nothing is more damaging or harmful to a hotel and its reputation than a disruptive or unsafe event occurring, especially while guests are present. These events can ruin a person’s stay, resulting in them never coming back. Those guests are likely to spread the word and share their unpleasant experiences with others, thus losing the trust and patronage of potential guests. 

However, if a hotel delivers a stable, safe, secure, and enjoyable environment and atmosphere, guests are much more likely to return, generating recurring revenue and building customer loyalty and trust.

Let Groove Technology Solutions Help You With Hotel Surveillance Cameras

The safety and security of your hotel play a huge role in offering your guests the ultimate customer experience, and installing hotel surveillance cameras is a great place to start. The security experts at Groove Technology Solutions are dedicated to providing your property with top-notch technology solutions to create the best experience for your guests.

Our team will work with you to create the perfect technology system tailored to your property to maximize cost savings while improving your guests’ experience. Our technology solutions for the hospitality industry blend a fantastic interactive guest entertainment platform with seamless connectivity for your staff. 

Additionally, you will enjoy our optimized audio and video systems for security purposes. With Groove Technology, all aspects of resort and hotel experience and safety are covered, including:

  • Video Surveillance
  • Internet & WiFi
  • DIRECTV Residential Experience
  • Streaming & Casting
  • Energy Management
  • Cellular Amplification
  • Digital Signage
  • and more

Regardless of the size or footprint of your property, Groove offers hybrid cloud video surveillance and security solutions that allow for full visibility over any location and through any device. Unlike a standard wireless security camera system, our unique hybrid cloud system is comprised of an on-site video surveillance storage system as well as one located in the cloud for your convenience. Whether your IT department needs access or a physical on-premise security team, they can both enjoy the benefits of both a cloud-based system and an on-site storage system.

Like you, we want your guests to have the best experience at your property, and the solutions that Groove will do just that. You will love our unmatched support and service to our custom-built solutions. If you have any questions or need assistance, don’t hesitate to reach out. Learn more about what Groove Technology Solutions can do for your property by contacting us today.