I have dealt with quite a few DirecTV resellers in the past 23 years working in the IT industry. Groove has far exceeded my expectations, and blown the competition out of the water. I was assigned a rep named Regan Stoker who not only responds instantly, but always gets me a same day or next day resolution.. and always goes above and beyond in communication and support. I really commend Groove for having these types of individuals in play and it really gives me a level of comfort I have not felt before with other resellers.
I would recommend Groove Entertainment to all commercial businesses. They were professional, on time and priced competitively. Our rep Reagan was one of the best professionals I have ever worked with. Always ask to have Reagan work on your account. I can not say enough good things about Groove Entertainment.
Groove entertainment is wonderful!! I work for an assisted living facility and when I need help with any of our equipment or have any questions they are always there to help! They are always polite, friendly and very helpful. I never have to wait long to get help, I usually get a man named William and it never takes him long to get me up and running which is wonderful ...I would recommend using Groove for your business!!!
William at Groove Tech Support was "a miracle worker" when he saved my day & helped me program my darn remote control to my TV! I'm usually pretty savvy at that but when even Google didn't help, William was there to help & it only took about a minute!
Patrick was AMAZING. Working at a hotel, each TV working properly means hundreds of dollars per night. He was able to assist me with not one, but four TVs tonight within 20 minutes. With many options for TV providers for my hotel.. I will forever be a customer as long as I can continue to have support like Patrick has given me today.
Service was AWESOME. Thank you Ryan for taking the time to provide us with personal service. Times are very hard right now and they truly made us feel as though our needs were important. Worked to find substantial savings which is so important right now. Highly recommend these guys.
They went above and beyond to install service to 2 different hotels in an extremely fast manner that was also professional. They were able to connect over 200 TVs between 2 properties on multiple floors in about a week. Highly recommend!
We really appreciate the service offered us by Groove. From the start to finish, Ryan totally did an awesome job getting everything put together and also with the whole project in General. Also want to thank Lance for the job well done with installation and setup as well. Definitely would recommend Groove to everyone. Thank you guys for everything!!!!
Used groove to set up my internet/TV/phone services for my assisted living facility. Bryce particularly has been extremely helpful and responsive when I needed help. Because of their connections with the TV/Internet companies they can really get you the best deal on your facility or property services. I called around to check the available deals beforehand. Also, special shout out to Brianne for helping getting the techs out here on time and the work done.
Groove Entertainment has amazing customer service! I work at a large Senior Living community, all with Direct TV, and every time there is an issue or I need help with anything I always get very prompt service and they walk me through step by step. Most recently, I had a great experience with a very patient rep (Patrick)! Thank you Groove for always having top notch service!
Groove Entertainment manages the DIRECTV service for our Townhouse Association in Red River, New Mexico. Despite the fact they are in Salt Lake City and we are in New Mexico, they are highly responsive to our needs. They have consistently addressed our service issues in a quick and efficient manner and are very friendly and professional in our interactions with their staff. They arrange on-site service from the nearest contractor if we need it. Our Association highly recommends this company!
