The Groove Guarantee
We Stand Behind Our Work.
At Groove, we know that upgrading your property with the right technology can transform the user experience—but getting there shouldn’t be a heavy lift. That’s why we guide you through every step of the process, from discovery and design to engineering and installation, ensuring your system meets the highest standards of excellence.
Our goal is to make the process just as exceptional as the outcome—alleviating the stress of upgrades and ongoing maintenance while delivering an extraordinary experience for your guests and residents. We back that goal with the Groove Guarantee ensuring you have peace of mind from the time the project kicks off until it is installed and being supported.
OUR PROMISE TO YOU
The Groove Guarantee
On Time
We commit to the agreed-upon schedule - because your timeline matters.
On Scope
What we promise is what we deliver. No surprise, no unapproved change orders.
On Budget
The number you sign off on is the number you pay. Period.
On Going
After installation, we don’t disappear - in fact, that’s when our partnership gets even stronger.
On Time
We commit to the agreed-upon schedule - because your timeline matters.
On Scope
What we promise is what we deliver. No surprise, no unapproved change orders.
On Budget
The number you sign off on is the number you pay. Period.
On Going
After installation, we don’t disappear - in fact, that’s when our partnership gets even stronger.
EXCELLENCE, EVERY TIME
What If We Miss The Mark?
We’ll own it. If Groove fails to deliver and it is on us, we’ll make it right with a $500 gift card. Because at Groove, accountability isn’t just talk–it’s how we work.
If you feel your project hasn’t met the standards of the Groove Guarantee, please email [email protected] and include your name, phone number, email address, property name, and description of the issue. Our support team will follow up within 24 hours to help resolve the issue.
