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Wi-Fi Terms of Service

Wi-Fi Terms of Service

Deliver premium in-room entertainment with managed DIRECTV services tailored for hotels, motels, resorts, RV parks, and campgrounds.

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Next-Level Entertainment Solutions

Partnering with Groove means a custom HD solution designed to fit your property’s size, needs, and budget—ensuring a consistent, high-quality experience for every guest.

Icon - Bulk Rate Programming

Bulk Rate
Programming

Full Project
Management

Professional
Installation

Single Point
of Contact

24/7 In-House
Support

More TV Features for a Better Stay

Live TV and Premium Channels

Wide channel selection including access to NFL Sunday Ticket

Easy Integration with Property Management Systems

Supports integration with leading Property Management Systems (PMS) to simplify system management

Centralized Management

Manage and update all guest TVs remotely

App-Based and On-Demand Programming

No logins necessary and no extra costs for guests

Allow Streaming from Personal Devices

With optional casting capabilities, guests can stream with ease

HD and 4K Content Supported

Higher resolution to meet modern expectations

AEP Programming

The Advanced Entertainment Platform (AEP)

Groove delivers the Advanced Entertainment Platform (AEP), the next generation of content solutions for an enhanced entertainment experience.

The AEP integrates the reliability of DIRECTV satellite with the dynamic world of Wi-Fi streaming. This powerful platform includes an in-room set-top box, a guest-friendly antimicrobial remote, and cloud-based services for your HD COM systems, bringing popular apps directly to the TV. Plus, the included DIRECTV On Demand app offers thousands of hours of readily available content, enhancing guest satisfaction without any hassle.

DIRECTV Residential Experience (DRE)

The DIRECTV Residential Experience (DRE) enhances the guest entertainment experience.

The DIRECTV Residential Experience offers a user-friendly, intuitive interface for accessing live TV, on-demand content, and DVR recordings. It also integrates popular streaming services like Netflix and YouTube. The DRE system is perfect for any property with home-run or loop-through wiring schemes. DRE can service properties with as few as 10 rooms or as many as 10,000.

DRE System Programming from DIRECTV
HD COM3000 Programming with DIRECTV for Hotels

HD COM3000

The COM3000 is ideal for hotels with high room counts or for installations where you don’t want a receiver behind each TV.

The COM3000 system is an HD headend video solution that delivers reliable, high-quality satellite TV to your hotel. It is designed for scalability, allowing for seamless content distribution. With customizable channel lineups, secure access controls, and a commercial-grade design, the HD COM3000 provides a robust solution for hotels.

Hospitality TV Solutions That Transform the Guest Experience

With Groove and DIRECTV, you’re not just offering TV—you’re enhancing every guest’s stay. From blockbuster movies to exclusive sports events, Groove delivers a competitive edge through superior project management, installation, and support.

Plus, our free-to-guest hotel TV solutions and bulk programming packages help you reduce costs while giving your guests more of what they love, all backed with the reassurance of 24/7 technical assistance for your staff.

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HOTEL TV FAQS

Frequently asked questions about our hospitality TV solutions

As a leading hotel TV service provider, Groove is here to help. Here are some of the questions we get asked most often about our managed TV services for hotels, motels, resorts, and campgrounds.

Our partnership with DIRECTV includes a wide variety of channels, ranging from popular movies and original series to live sports and news, ensuring there’s something for everyone.

Yes, our installation services are included with your TV service package, ensuring a hassle-free setup for your business.

Most properties with existing coaxial or structured wiring can easily integrate our DIRECTV hospitality systems. For new installations or upgrades, we’ll assess your infrastructure and recommend any necessary improvements.

Yes, we offer customizable channel lineups to meet the specific entertainment needs of your residents or clients.

We offer 24/7 in-house comprehensive support for our TV services, including troubleshooting, technical assistance, and regular maintenance to ensure optimal performance.

Yes, we frequently offer promotional packages that include discounted rates and bundled services. Please contact us for current promotions.

Yes! Our solutions include optional casting capabilities that allow guests to stream content directly from their smartphones or tablets to the in-room TV for a personalized entertainment experience.

No logins are required. Guests can access popular streaming apps and on-demand content without creating accounts or entering passwords, making it simple and hassle-free.

Absolutely. We support both HD and 4K HDR content, ensuring your guests enjoy the highest-quality picture and sound available.

Yes, our platform supports integration with leading property management systems (PMS) to streamline TV service management and enhance operational efficiency.

You can! Our system offers centralized management tools that let you remotely update digital signage, property information, or custom messages directly on guest TVs.

Bulk programming allows you to purchase a single TV service package that covers all guest rooms at a fixed monthly rate. This cost-effective approach simplifies billing and delivers premium channels to every room without individual subscriptions.

Our hospitality DIRECTV solutions are scalable, servicing properties with as few as 10 rooms up to 10,000 rooms or more. We customize packages to fit your property’s size and needs.

Hospitality DIRECTV services are designed for multi-room properties with bulk programming, commercial-grade equipment, and features like remote management and guest-friendly interfaces—unlike residential DIRECTV, which is intended for single homes.

Take the Next Step

Contact Groove today for a consultation.

By connecting to Groove Technology Solutions (“Provider”) Internet services (including Wi-Fi services), you (“the User”) are acknowledging you have read and understood the following information, and agree to be bound by these terms and conditions.

The Provider’s Internet service is provided as-is, without warranties of any kind, either expressed or implied. Technical support is limited to Provider equipment only during business hours. Any changes to resident or guest equipment or software are solely the responsibility of the User to ensure the system or equipment used is compatible with services offered by the Provider. The Provider does not guarantee the availability or speed of the internet service, which may vary.

The User’s wireless-enabled device uses radio transmissions to access the internet service. If your device is not in range of a transmission signal the internet service will not work. The availability and quality of the internet service may be affected by many things, including the device, network capacity, network or Internet congestion, server speeds of websites, network outages, network management policies, terrain, buildings, foliage, weather, actions of third parties, proximity to access points, or other similar issues.

The Provider does not control content made available on the Internet by third parties, however, the Provider may block, remove, filter, or restrict access to content and systems that, at the Provider’s discretion, is deemed inappropriate, is unsafe, violates the terms of this agreement or for any other reason.

The User accepts responsibility for any minor children in the User’s care using the Provider services provided to guests, including but not limited to the Internet service(s) and television.

The User agrees not to use the Provider’s Internet service(s) for any purpose that is unlawful or otherwise prohibited. The User is fully responsible for the User’s access to systems and content made available on the Internet and/or the television.

By using the Provider’s Internet service(s), the User agrees not to: (a) transmit data or materials that contain viruses and/or code designed to interrupt services, destroy, limit the use of or seek to ransom computer equipment, software, or telecommunications equipment; (b) transmit data or materials that infringe on the copyright, trademark or intellectual property of Provider or others; (c) transmit data or materials that are harassing, defamatory, libelous, obscene, or attacking the race, ethnicity, gender, sexual orientation, or physical attributes of any person; (d) use equipment and services for excessive transfer of data; (e) impersonate any person, or entity, or misrepresent User’s affiliation with any person or entity for any purpose; or (f) conduct any activities that are criminal in nature.

Access to the Provider’s Internet service(s) is provided as a convenience and is not intended for business use. The User agrees to hold the Provider harmless for any loss by the User of business or commerce associated with using the Provider’s Internet service(s) or any failure of the Provider’s network. The User agrees to release and hold harmless the Provider for any direct, indirect, or consequential damages suffered by the User and/or suffered to the User’s computer hardware, software, or telecommunications equipment resulting from the use or failure of the Provider’s Internet service(s).

Access to the Provider’s Internet service(s) may be blocked, suspended, or terminated at any time, for any reason, at the discretion of the Provider, without prior notice. Any Provider Internet service(s) advertised or represented to be available to Users may be rescinded, modified, or suspended by the Provider without notice or liability to the User. The Provider may limit the number of devices the User may use to connect to the internet service, and the Provider may limit the number of devices that can be connected simultaneously to the internet serivce. Devices will automatically be disconnected from the internet service after extended periods of inactivity.

While the Provider takes efforts to respect the privacy of the User, the Provider cannot guarantee privacy. Data is collected in the form of logs for maintenance purposes, performance, and system security requirements. The Provider may also monitor usage for security or other lawful purposes. The Provider will provide this information, without notification to the User, upon request by law enforcement in aiding investigation of suspected criminal activity or civil disputes or in situations where the Provider is acting in good faith to prevent harm to others or violations of the law.

The Provider is not liable for any damage, injury, undesired resource usage, or detrimental effects that may occur to a User’s device and/or software while the User’s device is attached to the Provider’s Internet service(s), and the Provider waives any such liability. The User is responsible for any damages resulting from actions taken from or through User’s device or communications, whether intentional or unintentional, foreseen or unforeseen, that damage or otherwise affect other devices, services or Users of the Provider’s Internet service(s). The User hereby releases the Provider from liability and agrees to be solely responsible for any loss, damage, security infringement, or injury which the User may sustain as a result of being allowed access to the Provider’s Internet service(s). The User agrees to defend, indemnify, and hold the Provider, including its officers, directors, employees, affiliates, subsidiaries, and authorized agents (individually and collectively, “Provider Indemnitees”) harmless from and against any and all demands, claims, suits, judgments, expenses (including without limitation reasonable attorney or witness fees), loss, damages to, or destruction of personal, real, or intellectual property, bodily injury or death of any person, and other liabilities arising from the User’s use or attempted use of the internet service. Your obligation to indemnify the Provider survives User’s use of the internet service and termination of the User’s access to the internet service.

The Provider reserves the right to change these internet Terms of Service at any time by amending the online version located at https://www.getgrooven.com/wifi-terms. The User’s continued use of the internet service following any change to these Terms of Service constitutes the User’s acceptance of and consent to such change and its agreement to be bound to the Terms of Service as so modified.