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Your hospital phone system is a lifeline for numerous reasons. Frequent uses include paging doctors where needed, taking outside calls regarding emergencies, and receiving critical patient information. You need a reliable hospital phone system to keep up with heavy demand without freezing or slowing down.
So, what should your hospital phone system include? That’s what we’re discussing in today’s blog. Keep reading to learn more!
As mentioned above, hospital phone systems are used for many reasons, including internal and external; this means inside and outside the hospital.
Doctors must be able to communicate with other doctors and nurses within the hospital network. Nurses must be able to call patients to give them their test results; the intercom acts as a backup if pagers aren’t working.
In addition to meeting these requirements, your hospital phone system must also follow HIPAA guidelines for patient privacy.
No two hospitals are the same, but most large and small hospitals have commonalities. We recommend asking the following questions to determine what your hospital needs. Answer these questions before you start shopping to narrow down your search results.
Generally speaking, you’ll want to have a line for every hospital section and then extensions for each medical provider. You might provide one extension for all the nurses and an extension for each doctor.
But you don’t just want to focus on right now. Unless you want to upgrade before long, you can save yourself some hassle by purchasing enough phone lines for your future needs.
For example, we recommend purchasing their lines now if you think you’ll hire three more doctors in the next calendar year. In the worst-case scenario, you can use those lines for something else if you don’t hire those doctors as planned. But it might be more expensive to add those lines later when those doctors start at your hospital.
You should also consider fax lines, modems, and equipment that requires a phone connection to operate. We recommend anticipating several more lines than you think you need.
There are lots of options from which to choose. Many phones come with standard options, with more advanced options available for purchase. We recommend the following settings for your hospital phone system:
There are two models to choose from — cloud-hosted or on-premise. Cloud-hosted systems allow you to access everything from the cloud without needing equipment in your office. Your provider hosts and monitors everything for you. On-premise systems place the equipment, monitoring, and control in your office.
As you consider what your office needs, check out Groove Technology. We offer hospital phone system services that are sure to meet your needs, no matter how small or large your hospital is.
Our Voiceware phone systems utilize a VoIP system that works with cloud-hosted and on-premise systems and SIP or analog phones. Your options abound. If you’re not sure what will work best for you, a member of our team will be happy to help you decide.
We offer free quotes, so you can estimate how much your phone system will cost you. We’re available for consultation through our website or by calling us at 801.994.3642.
Groove Technology is here to upgrade your hospital phone system to meet your needs, keep your hospital staff connected, and provide excellent patient care. Contact us today to get started.