Boost ADR, RevPAR, ROI & Guest Satisfaction with the Right Hospitality PropTech
Technology is embedded in nearly every part of modern life, and travel is no exception. When guests book a hotel, whether for a family vacation, a work trip, or a weekend getaway, they expect an enhanced level of technology from what they enjoy at home. From streaming favorite shows to unlocking their room with a smartphone, today’s travelers judge their hotel stay by the strength of its technology as much as by the comfort of its beds.
But implementing the right hotel technology isn’t a simple box-checking exercise. Hospitality proptech (property technology) requires careful selection and integration to meet the unique needs of each property. Done right, it drives guest satisfaction while directly impacting profitability metrics such as ADR (Average Daily Rate), RevPAR (Revenue per Available Room), and long-term ROI.
Let’s explore how the right technology elevates the guest experience and strengthens your bottom line.
Managed Wi-Fi and In-Room Entertainment: The Foundation of Guest Satisfaction
For most travelers, the basics, like reliable Wi-Fi, in-room entertainment, and communication systems, are table stakes. If they don’t work flawlessly, frustration sets in fast. Nothing disrupts a stay like spotty Wi-Fi or TV channel outages, which can reduce repeat bookings and depress ADR.
And let’s not forget the hotel bar or lounge. Imagine game day when the big screen fails to stream the football game. Disappointment spreads quickly, and guests take their business elsewhere.
Managed services solve this problem. By upgrading to modern entertainment packages and letting a professional partner oversee system reliability, hotels ensure these essentials run smoothly around the clock. This reduces IT headaches for staff and improves guest satisfaction and RevPAR. Consistently positive reviews allow hotels to maintain or even raise room rates without losing occupancy.
Upgrade Internet Speed with G.hn Solutions
For properties that need an infrastructure refresh to support more robust Wi-Fi speeds, retrofit G.hn solutions are an ideal choice. Leveraging existing coaxial or powerline wiring, G.hn delivers high-speed, reliable internet and entertainment without disruptive construction, making it easy to modernize rooms and public areas while maintaining operations.
Don’t Forget Phone Systems
Despite the rise of mobile phones, landline phone systems ensure that guests can reach emergency services even if cell coverage is weak or Wi-Fi is down.
Two federal regulations make this non-negotiable for U.S. hotels:
- Kari’s Law requires that any multi-line telephone system allow direct 911 dialing (no “9” prefix) and that 911 calls automatically alert on-site personnel.
- RAY BAUM’s Act mandates that 911 calls transmit a “dispatchable location,” such as the specific room number or floor, so first responders know exactly where to go.
Modern PBX or hosted VoIP solutions can meet these standards while integrating with other hotel systems. Beyond compliance, reliable in-room phones remain convenient for travelers who prefer a familiar handset, need a stable line for business calls, or want a quick way to contact the front desk.
By proactively upgrading to a phone system that satisfies Kari’s Law and RAY BAUM’s Act, hotels not only avoid penalties but also protect guest safety, strengthen trust, and help maintain the positive reviews that drive RevPAR and ROI.
Smart Locks and Access Control: Security with Convenience
Room access has changed dramatically in the last decade. Guests no longer want to fumble with outdated magnetic cards that demagnetize at the worst moment. They expect smart, keyless solutions, whether through smartphone access, PIN codes, or RFID-enabled locks.
High-quality smart locks paired with robust access control systems deliver the perfect balance of convenience and security. Guests get quick, frictionless access to their rooms, while hotel staff spend less time troubleshooting key issues.
For hoteliers, the payoff is significant: smoother check-ins improve guest satisfaction while reducing operational costs, improving overall ROI.
Hotel Security Technology: Build Trust and Safety That Drives Occupancy
A guest’s sense of safety is just as important as their comfort. If a property feels unsafe, no amount of luxury tech amenities can make up for it. That’s where modern security systems play a critical role.
Surveillance cameras, access control points, and smart monitoring tools work together to ensure that only authorized people enter and move through the property. Beyond deterring unwanted activity, these systems build trust. Guests know they can relax without worrying about safety.
Strong security is a core pillar of guest loyalty and reputation. Hotels that invest here see the payoff in repeat stays and positive reviews while supporting higher ADR and occupancy
Public Safety DAS: Ensure Reliable First Responder Communication
Guest safety goes beyond cameras and locks. First responder radio signals are required to reach every part of a hotel property, including basements, conference rooms, and large ballrooms. A Distributed Antenna System (DAS) ensures that emergency personnel can communicate effectively during an incident, which is both critical for safety and a matter of code compliance.
Investing in a public safety DAS, also known as Emergency Responder Radio Communication Systems (ERCES), gives hoteliers peace of mind that their property meets regulations while protecting guests and staff. Reliable first responder communication can be the difference between a controlled situation and a crisis, and it also safeguards the property from costly fines or operational shutdowns that could impact ROI.
EV Chargers: Meet the Needs of the Modern Traveler
Electric vehicles are a rapidly growing segment of the automotive market. Hotels that provide EV charging stations position themselves ahead of the curve, offering a service many travelers now consider essential.
Installing EV chargers not only attracts environmentally conscious guests but also enhances loyalty among business and leisure travelers who rely on electric vehicles. As EV adoption continues to rise, properties without charging options risk falling behind. For hotels, this is a straightforward investment that boosts both guest satisfaction and market competitiveness.
Technology in Common Areas: Enhance Every Guest Touchpoint
Hospitality extends far beyond the guestroom. Common areas like lobbies, gyms, and conference spaces are essential parts of the hotel experience, and technology plays a huge role in making them shine.
- Conference rooms need plug-and-play audio-visual systems that are ready for presentations without technical delays.
- Lobbies should feature music and TV displays that align with the hotel’s brand identity.
- Gyms should offer working TVs and sound systems that enhance the workout experience.
Hotels that neglect these details risk leaving guests with a fractured experience. By contrast, those that invest in reliable AV solutions create a consistent, memorable atmosphere that sets them apart.
Integrated Hotel Technology: A Single Provider for Operational ROI
Even the best individual systems can become a headache if they don’t work together. Guests notice when technology feels clunky or disjointed, and staff efficiency takes a hit when juggling multiple vendors.
The solution? Integrated hotel technology systems from a single partner. By consolidating managed services, access and security, and smart building systems under one partner, hotels simplify operations and improve the guest journey while eliminating the complexity of juggling multiple providers.
With real-time monitoring and property management system (PMS) integration, managers gain visibility across the property without chasing down different vendors or logging into separate systems. Integration turns technology from a patchwork of tools into a cohesive strategy.
Driving Revenue Growth and Guest Retention with Proptech
Hospitality technology is all about increasing comfort for guests and revenue for management. Forward-thinking hotels are using digital tools to drive upsells, loyalty, and long-term retention.
- Mobile apps can promote upgrades, late check-outs, or spa appointments at just the right time.
- Loyalty program integrations keep guests engaged before, during, and after their stay.
- Streamlined experiences – from booking to checkout – lead to better reviews, more repeat stays, and stronger online reputations.
The result? Increased average revenue per guest, higher occupancy rates, and stronger ROI. Proptech pays for itself and actively fuels growth.
Future-Proofing Hotels with Scalable Proptech Solutions
The hospitality landscape evolves quickly. Today’s cutting-edge feature can be tomorrow’s baseline. Hotels that adopt future-ready solutions stay competitive by anticipating and meeting guest needs.
Flexible, scalable platforms allow properties to adapt to new entertainment formats, emerging AI-powered tools, or changes in guest preferences. For multi-property operators, centralized management makes it easier to roll out upgrades across locations while maintaining brand consistency.
Hotels that invest now in scalable proptech secure a competitive edge in winning bookings, building loyalty, and maintaining operational efficiency. This agility protects long-term ROI and keeps RevPAR growth on track.
Choosing the Right Proptech Partner for Your Hotel
Selecting the right technology is only half the battle – the real differentiator is choosing the right partner. Hotels need more than a vendor that drops off equipment; they need a trusted partner who:
- Understands hospitality operations and the metrics that matter—ADR, RevPAR, ROI.
- Provides ongoing support and managed services.
- Delivers integrated, scalable solutions that work across the property.
- Helps future-proof the property against evolving guest expectations.
At Groove Technology Solutions, we specialize in simplifying property technology to maximize both guest satisfaction and drive measurable gains. From managed Wi-Fi and in-room entertainment to smart locks and security systems, we help hotels create unforgettable guest experiences while streamlining operations.
The result? Happy guests, stronger reviews, repeat bookings, and healthier bottom lines.
Your Project On Time, On Scope, and On Budget – Guaranteed
Did you know Groove offers the only service guarantee in the hotel property technology industry? With the Groove Guarantee, we promise to deliver service as committed, or you receive $500. It’s our way of showing that we do business the right way, every time.
At Groove, we’re here to help you make technology work for your property. Your guests can focus on making memories, and you can focus on growing your business.
