The Story Behind the Groove Guarantee
If you haven’t heard the news yet, Groove Technology Solutions just launched the first service guarantee in the property technology industry – the Groove Guarantee! We’re excited to raise the bar and prove our skills in a field where, unfortunately, skepticism about managed technology services is often warranted. But what does a service guarantee actually look like in commercial property technology? In this blog, we’ll break down what a performance guarantee means, what the Groove Guarantee brings to your project, and why it sets a new standard for the entire industry.
What Defines a Service Guarantee
A service guarantee means that if a company does not deliver on promises made for a certain service quality, the company compensates the customer if its service falls short. You’ve likely seen “satisfaction guaranteed” used frequently to help assure customers that they can trust a product or service. With a formal service guarantee, it is a binding commitment to the customer to make good on what may seem like an arbitrary promise.
What Does A Service Guarantee Look Like in Property Technology
You don’t see many service guarantees around in the proptech industry – and for good reason. Delivering tech solutions for properties involves a lot of moving parts: building infrastructure, permits, hardware availability, installation schedules, and even unpredictable service outages. With so many variables, it’s unrealistic to promise that nothing will ever go wrong or that every moment will be flawless.
Ultimately, the point of a service guarantee is not to eliminate complaints. The goal of these guarantees is to assure the customer that when something does go wrong, the company will listen, take action, and, if they fall short, provide compensation. Technology installations aren’t always perfect, but how a company responds when challenges arise is what defines great service.
The Groove Guarantee
When our leadership team looked around the property technology industry, one thing was clear – there was a lot of distrust. Too many companies had overpromised and underdelivered, leaving customers frustrated and skeptical.
At Groove, our track record of delivering projects on time, on scope, and on budget spoke for itself. However, we wanted a way to prove it in a way no one else in the industry does.
That’s why we created the Groove Guarantee, the first service guarantee in the property technology industry. If we don’t deliver a client’s project as promised – on time, on scope, and on budget, with ongoing support afterwards – we give them $500. No strings attached.
The goal of the Groove Guarantee is to show our clients that we take their trust seriously, and that we’re willing to be held accountable in a way no one else in our industry is.
Setting a New Standard in the Property Technology Industry
For too long, companies have had to accept vague promises, unpredictable timelines, and projects that fall short of expectations. At Groove Technology Solutions, we’re changing that narrative.
The Groove Guarantee raises expectations for the entire industry. By committing to compensate clients if a project isn’t delivered on time, on scope, or on budget, we’re putting accountability front and center. This level of transparency and confidence is virtually unheard of in the property technology space, and it forces the industry to ask a simple question: Shouldn’t every provider operate at this level?
At Groove, Accountability is Everything
Our clients already recognize the difference we deliver. Groove maintains a 4.9 Google rating and an A+ rating with the BBB, reflecting the trust, reliability, and quality of service we bring to every project. With the Groove Guarantee, we’re promising excellence and then proving it with a guarantee backed by action.
If you’re interested in learning more about Groove and the way we work, please reach out to our team today.
