FAQ for a COM2000

Written by Sidney Rogers

Frequently asked questions for a COM2000

1. Q: How can I get a channel guide for our rooms?

    A: With the unique system you have, we do not have a copy of your channel line up due your channel line up being specific to your property. Your channel line up is selected by you upon installation. Unfortunately, we do not create channel guides but we encourage you to create your own custom channel guide. You can do this by using a TV on site and go through each channel and write down the number with the corresponding channel. You can then create a document in Word and print out copies for each of your rooms.

2. Q: I am missing a channel or several channels in all rooms, how can I fix it?

    A: It’s possible that the COM card or the firmware on the equipment needs to be updated. Contact our support line at 801-994-3642 or email us at [email protected] to further assist with this issue.

3. Q:I am missing channels in one room, how can I fix it?

    A: It is likely that the signal is getting lost from the dish to that room. If the issue is truly in one room, then replace the coax going from the wall plate to the TV with a new one to see if that resolves the issue. If you have a Technicolor 401 converter box connected to the TV, try doing a channel scan in the menu. If none of these tips resolve the issue, please contact our support department at 801-994-3642 or email us at [email protected].

4. Q: I am missing all channels in all rooms, how can I fix it?

    A: First, check the power to your COM and make sure it has green lights across the COM blades. The green lights indicate the health of the system and all the blades should have 6 solid green lights. If you do not have power to the system, check the breaker or outlet the system is plugged into to restore power. Second, have you had any heavy rain or snow storms? If so, make sure your dish heater is powered on and also check the dish to see if there is snow built up on the dish. If there is snow built up, it will need to be removed in order to pick up a signal again. If these things do not resolve the issue, please contact our support department at 801-994-3642 or email us at [email protected].

5. Q: How do I map my pro:idiom LG or Samsung TVs?

    A: See the mapping documents below for mapping Samsung and LG TVs.

6. Q: I am experiencing pixelation in several rooms, how can I fix it?

    A: Pixelation is caused when the signal is not strong enough when it gets to the TV. Sometimes this means that a coax is not tightened enough in the room or on a splitter, it also could mean that part is starting to fail. Contact our support line at 801-994-3642 or email us at [email protected] to further assist with this issue.