Enable 480i display for non HD capable televisions
Changing your DRE receiver to non HD for non HD televisions. Below are the steps to make any DRE receiver […]
Written by Sidney Rogers
DIRECTV ERROR MESSAGES AND MEANINGS
Error code 711
Meaning: Access Card Is Not Active
Solution: Customer Service needs to activate the receiver. Please call DIRECTV at 1-800-388-2505
Error code 721
Meaning: Service Isn’t Authorized. Receiver has been unplugged or lost signal for too long or receiver lost authorization.
Solution: Customer Service needs to authorize the receiver. Can also indicate a blackout condition (sports programming). Please call DIRECTV at 1-800-388-2505.
Error code 722
Meaning: Service Expired. Service Isn’t Authorized. Receiver has been unplugged or lost signal for too long or receiver lost authorization.
Solution: If IRD was unplugged for an extended period, reconnect IRD & have Customer Service reauthorize. Please call DIRECTV at 1-800-388-2505
Error Code 724
Meaning: Authorization or Paring Expired Issue
Solution: Contact DIRECTV to resend Pairing or Resend All Authorizations. Please call 1-800-388-2505. If the problem persists, please call Groove Technology Solutions at 801-994- 3642.
Error code 725
Meaning: Authorization or Paring Expired Issue
Solution: Contact DIRECTV to resend Pairing or Resend All Authorizations. Please call DIRECTV at 1-800-388-2505. If the problem persists, please call Groove Technology Solutions at 801-994-3642.
Error code 726
Meaning: Wrong or Missing RID Number
Solution: Verify Receiver ID on the TV screen and have DIRECTV reauthorize. Please call DIRECTV at 1-800-388-2505.
Error code 727
Meaning :Program Not Available in Your Area
Solution: Have DIRECTV verify address and resend authorizations. If still not available have Customer Service check for Blackouts or FCC Viewing Restrictions. Please call DIRECTV at 1-800-388-2505.
Error code 731
Meaning: Access Card Full
Solution: Please call DIRECTV at 1-800-388-2505.
Error code 732
Meaning: IPPV Purchase Limit Reached IRD needs to call to download PPV information.
Solution: Once it is downloaded the limit will be once again available. If the issue is not resolved, please call DIRECTV at 1-800-388-2505.
Error code 733
Meaning: IPPV Ordering Disabled
Solution: 60 days with no callback. To resolve callback issue, Customer Service will need to resend all authorizations. Please call DIRECTV at 1-800-388-2505.
Error code 734
Meaning: Unable to Request IPPV. IPPV flag set to No in the billing system.
Solution: Please call DIRECTV at 1-800-388-2505.
Error code 736
Meaning: IPPV (Interactive Pay Per View) has been disabled due to STB not successfully completing a callback in 60 days.
Solution: Either resolve callback issue or disable IPPV flag and resend all authorizations. Please call DIRECTV at 1-800-388-2505.
Error code 741
Meaning: PPV Data was Missing. Conflict between your current billing information and authorized services.
Solution: PPV event, day and time needs to be escalated by Customer Service to the DIRECTV Support Center; resolution is normally 1 business day. Please call DIRECTV at 1-800-388-2505.
Error code 743
Meaning: PPV has expired.
Solution: 24 Hour rental period has expired for previously ordered PPV. No fix or refund.
Error code 744
Meaning: Loss of Programming. IRD is not getting authorization.
Solution: Need to reset receiver. Please call DIRECTV at 1-800-388-2505.
Error code 745
Meaning: Access Card or Reader may be Defective. Access card has had temporary problem processing data.
Solution: Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first. Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If code reappears call DIRECTV at 1-800-388-2505.
Error code 746
Meaning: Possible Data Corruption. Receiver had a temporary problem processing data.
Solution: Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If code reappears, please call DIRECTV at 1-800-388-2505.
Error code 747
Meaning: Unable to Complete OSD when ordering or viewing PPV. OSD says Unable to complete this transaction.
Solution: Have DIRECTV at 1-800-388-2505 resend authorizations, then reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
Error code 749
Meaning: Multiswitch Problem
Solution: Make sure DIRECTV multiswitch has power plugged in and all cable connections are hand tight connected to the switch. Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 750
Meaning: Service Not Active
Solution: Needs to have HD access to be able to view OTA channels. Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot. If code reappears, please call DIRECTV at 1-800-388-2505.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 751
Meaning: Wrong or Missing Receiver ID Number
Solution: Contact DIRECTV to verify actual receiver ID against the Billing System. Have DIRECTV resend all authorizations. Please call DIRECTV at 1-800-388-2505.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 752
Meaning: Information Update Error. Receiver cannot accept a software download or new data updates with the current access card. This message may appear when access cards are being re-paired with IRDs.
Solution: Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot. If code reappears, Please call DIRECTV at 1-800-388-2505. If both fail you may need a replacement access card. Please call Groove Technology Solutions at 801-994-3642.
Error code 761
Meaning: Insert Your Card or MRR Service.
Solution: Access card may not be all the way in the IRD. Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first.
Error code 762
Meaning: Insert valid access card or MRR Service. Receiver & Access card are not communicating
Solution: Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first. If code reappears, please call DIRECTV at 1-800-388-2505. If both fail you may need a replacement access card or receiver. Please call Groove Technology Solutions at 801-994-3642.
Error code 763
Meaning: Access Card Expired. Access card is an older version (period) card.
Solution: Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first. If code reappears, Please call DIRECTV at1-800-388-2505.If both fail you may need a replacement access card or receiver. Please call Groove Technology Solutions at 801-994-3642.
When troubleshooting this issue tune to channel 377 to verify if programming has returned.
Error code 764
Meaning: Wrong Access Card Inserted Access card in Receiver does not match what is listed with authorization system.
Solution:Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first. If code reappears, please call DIRECTV at 1-800-388-2505. to resend authorizations. If both fail, you may need to replace access card or receiver. Please call Groove Technology Solutions at 801-994-3642.
Error code 765
Meaning: Please insert your new access card.
Solution: Remove the access card from the receiver, wait 10 seconds, insert the access card back into the slot. Make sure the card is inserted logo side up and the arrow side inserted first. If code reappears, please call DIRECTV at 1-800-388-2505 to resend authorizations. If both fail, you may need to replace access card or receiver. Please call Groove Technology Solutions at 801-994-3642.
Error code 771
Meaning: Searching for Satellite
Solution: Verify the satellite dish is not being blocked by snow or foliage from a tree or bush. Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 771A
Meaning: Problem Communicating w/ Dish
Solution: SWiM power inserter may not be plugged in or receiving power. Verify system has power to all power inserters and switches.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 771B
Meaning: Problem Communicating w/ Dish or too many receivers or tuners are connected to the SWiM.
Solution: Please call Groove Technology Solutions at 801-994-3642 for additional troubleshooting.
Error code 772
Meaning: No guide data. Possible signal or broadcast issue. Occasionally seen after rain fade.
Solution: If the error code reappears after an hour, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 775
Meaning: Problem Communicating w/ Dish. SWiM power inserter may need to be plugged in. The network can’t detect the SWiM due to power loss to the SWiM.
Solution: SWiM power inserter may not be plugged in or receiving power. Verify system has power to all power inserters and switches. Verify all connections are tight and in good condition.
If the error code reappears after power is verified, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
Error code 776
Meaning: Problem Communicating w/ Dish. Too many receivers or tuners are connected to SWM switch or SWM channels are failing.
Solution: Please call Groove Technology Solutions at 801-994-3642 for additional troubleshooting.
Error code 777
Meaning: IPPV Ordering Disabled. 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations.
Solution: Please call DIRECTV at 1-800-388-2505. Follow procedure for 731- Access Card Full.
Error code 780
Meaning: Access Card Full
Solution: Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If the error code reappears, the receiver should be replaced. Please call Groove Technology Solutions at 801-994-3642.
Error code 781
Meaning: IPPV Purchase Limit Reached
Solution: Receiver needs to call out to DIRECTV to download PPV information. Once it is downloaded the limit will be once again available. If cannot connect, call DIRECTV at 1-800-388-2505.
Error code 792
Meaning: Antenna Problem, Loss of signal from over-the-air antenna.
Solution: May need to re-point antenna. For additional trouble shooting or to schedule a technician, please call Groove Technology Solutions at 801-994-3642.
Error code 799
Meaning: Replace Receiver. Display says, “Receiver needs to be replaced.”
Solution: Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If the error code reappears, the receiver should be replaced. Please call Groove Technology Solutions at 801-994-3642.
Error code 920
Meaning: Missing Guide Info: Your receiver has not received guide information from the satellite for the past (3-13) hours. This is normally a signal issue and often occurs because there is no signal from the 119 satellite.
Solution: Reset the receiver by pushing the red reset button. This will be located on the front, right side of the receiver behind a small door or on the right side of the receiver by the access card slot.
If the error code reappears, additional trouble shooting will be required. Please call Groove Technology Solutions at 801-994-3642.
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